Help Center

Resources

1. First review the common issues to check whether the current version has known risks; for vulnerability fix notes, see the blog post "Common System Vulnerability and Bug Fixes".
2. For third-party protocol access, see the Knowledge Base "Protocol Practice" section; for network packet capture and Wap2App packaging, see the Knowledge Base "IoT Insights" section; for video monitoring needs, open the corresponding topic document.
3. If an issue cannot be located, use online support, cases, and video tutorials together for troubleshooting.

Common Tasks

Common IssuesCommon deployment, access, and runtime problems with handling suggestions.Pre-sales FAQPricing and licensing, demo site, contracts and invoices.After-sales FAQSubscription renewal, private repository access, and support channels.Technical FAQTechnology stack, JDK versions, server requirements, and middleware.Device Connection FAQDevice activation, provisioning and QR pairing, real-time monitoring data.IoT FAQCore concepts explained: thing models, scene linkage, and device shadows.

Reference Material

Backend and Frontend

• RuoYi permission management system
• EMQX message server
• TDengine time-series database
• GoView official documentation
• ElementUI
• vue-element-admin

Hardware

• ESP8266 core for Arduino
• ESP32 core for Arduino
• ESP-IDF Programming Guide

Mobile

• uView 2.0 documentation
• uni-app documentation
• easycom guide
• uCharts 2.0 documentation

More on the FastBee website.

Help Center

If the resources above do not resolve your issue, reach official support through the channels below.

Self-service Troubleshooting

1. Locate the matching FAQ category under "Common Tasks" and troubleshoot against it first.
2. For deployment and runtime errors, cross-check "Common Issues" and "Technical FAQ"; vulnerability fix notes are in the blog post "Common System Vulnerability and Bug Fixes".
3. Video tutorials are in the "Video Center"; third-party protocol access is covered in the Knowledge Base "Protocol Practice" section.

Human Support

• WeCom online customer service: Start an online chat for licensing, deployment, device access, and custom development inquiries.

• Service WeChat: scan the QR code below to add the service contact on WeChat; paying customers are invited to an enterprise user group.

  

• Email: 164770707@qq.com

• Online demo: iot.fastbee.cn — evaluate the platform features in advance.